It will take 1-2 business days to process your order, regardless of the shipping option selected. We ship Monday through Friday, excluding weekends and holidays. Please allow up to 2 business days for orders to process (if you placed an order Monday, it should ship out on Tuesday or Wednesday).
We try to offer the best products at competitive prices at Artiks, and as such we must charge a small fee for each parcel which you choose not to pick up at the post office. We hope you understand this is merely to cover our cost of posting, and by charging this fee we try to insure that all our customers get the best possible service at competitive prices. Currently this fee is 29.90 NZD for each uncollected or refused parcel.
All purchases from Artiks have a 30 day right of return policy, starting from the day the product is received. If you choose to exercise your right of return, you must clearly indicate that you wish to do so before returning the product.
When returning a product, the product must be in the same condition as when you received it. You may not use the product, although you may inspect it. If the product is damaged or lost due to negligence on your part, you forfeit your right of return.
When making a return, you must return everything that was included in the original delivery, including, but not limited to, all packaging used any extra gifts provided and the purchased product.